SHIPPING POLICY
At IZZO, we are committed to delivering your orders safely, efficiently, and with care. Please read below for details regarding order processing, shipping rates, timelines, and exchanges.
1. Shipping Locations & Charges
We currently offer domestic shipping across India. International shipping availability will be communicated separately where applicable.
Available on all prepaid and standard domestic orders across India.
Priority delivery available exclusively for addresses within Mumbai.
2. Processing & Delivery Timelines
- Order Processing: All orders are dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next working day.
- Standard Delivery Timeline: Delivered within approximately 3–5 business days post-dispatch.
- Express Delivery (Mumbai): Expedited timeline applied based on courier dispatch slots.
- Customised Orders: Made-to-measure or bespoke pieces require additional atelier crafting time.
3. Logistics Partners & Tracking
Orders are shipped through verified logistics partners, primarily Delhivery. Once your order has been dispatched from our atelier, complete live tracking links will be shared automatically via Email and WhatsApp.
4. Damaged Items & Lost Shipments
- Damaged On Arrival: Please contact us immediately with clear photos of the damaged garment, outer packaging, and your order number. Verified claims will be eligible for an immediate exchange.
- Lost Shipments: If a package is marked as "Lost" in the courier network, IZZO will arrange a free reshipment following official courier confirmation.
IZZO offers exchanges only within 15 days of delivery. We do not offer returns or refunds. A flat ₹99 exchange fee applies. Items must be unworn with all tags intact. Customised pieces are strictly non-exchangeable.
Email: sughralilabu@gmail.com
Phone: +91 98207 16659